WebOct 11, 2024 · (Image: Optus) Community of Experts is Optus’ largest-ever operational transformation, intent on creating lasting customer relationships. The project was … WebOct 1, 2024 · The cost, the stress and inconvenience will likely be felt beyond Optus and its customers in ways the experts are just starting to define — perhaps even over international borders. For Gledhill ...
Building a Community of Experts - Modus Create
WebCommunity of Experts is Optus’ largest-ever operational transformation, intent on creating lasting customer relationships. Optus wanted to give their customers amazing care. They … WebSep 23, 2024 · The Community of Experts models unique to Optus and is core to us creating lasting customer relationships. Since we introduced the Community of Experts, we’ve seen something special happen. It’s had a positive impact on our customers, our people, and our business. Our customer experience measures are showing that our customers are more ... interview patrick fiori
Gokhan Zizovski on LinkedIn: #optuslife #customerservice …
WebI'm extremely excited to announce that as of today, our Optus Team of Experts (TEX) teams in Melbourne have been assigned to service our VIC North… WebDec 3, 2024 · Access to support will continue to be via messaging in the first instance - a trend many telcos, including Optus, have adopted in the wake of Covid-19. “Customers can reach their community of experts 24/7 via messaging and if they want to and reach out over the phone during the day, they have the option to do so,” Optus said. WebOct 12, 2024 · Optus was the first company outside North America to embark on a multi-year partnership with Google Cloud to use Contact Centre AI to provide customers with personalised, meaningful conversations powered by artificial intelligence. new hampshire vital statistics office