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WebEffective customer service training teaches support agents how to create great customer experiences. Delivering positive experiences matters — for every business. In fact, 80% of customers say the experience a company provides is as important as its products or services, according to Salesforce’s “State of the Connected Customer” report. WebWe've all endured the frustration of hotline waiting queues. The average American spends 13 hours per year and 43 days per lifetime on hold for customer service. Alex Stone describes it as a " timeless form of torture ." So if you want to improve your service, responsiveness is a good place to start. WebCustomer Service KPI Examples. We've identified 3 key areas where we think KPIs will have the biggest impact on the success of your customer service team. These are Customer Satisfaction, Operational Efficiency, and Business Value KPIs. Hence, we've created 12 examples of KPIs for Customer Service in these areas. raymond strickland rosepine la